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SH Race FAQ

• Which wheels really match my riding style and goals?

  The most effective approach is simply to contact us to discuss it.

  Every rider has a different usage (road, gravel, MTB, touring) and specific priorities (performance, comfort, reliability, budget). A short exchange allows us to guide you toward the configuration best suited to your goals.

  Write to us with a few details (riding style, terrain, weight, level, objectives), and we will recommend the wheels that best match your bike and your way of riding.

• When can I discuss technical choices (spokes, rims, tensions)?

  Whenever you wish: we are available to answer your questions and discuss technical choices.

  As these are not pre-assembled standard wheels, we can adapt the build to your expectations (spokes, rims, tensions, balance between comfort, performance, and reliability) based on your riding style and priorities.

• Why choose handbuilt wheels over industrial wheels?

  Handbuilt wheels are assembled by hand, one by one, with a build adapted to your profile and usage. They take into account:

  • your weight
  • your actual riding style (road, gravel, MTB, touring…)
  • your level and power output
  • your priorities (comfort, reliability, performance, budget)

  Unlike industrial wheels, which are often standardized, a handbuilt wheel is:

  • better balanced (optimized tension and centering)
  • more durable (careful assembly, adapted components)
  • repairable anywhere (spokes and parts easier to replace)
  • optimized for you, not for marketing
• Do you offer breakage insurance for carbon wheels?

  Yes. SH Race offers a Crash Replacement option, specifically designed for carbon wheels.

  This option includes:

  • 30% discount on the replacement of damaged rims
  • 20% discount on labor and materials required for repairs

  This solution allows you to ride with peace of mind, even in the event of an unexpected incident, while benefiting from direct support from the SH Race workshop.

  For more information, please consult our terms and conditions of sale:
  https://shrace.fr/fr/content/3-conditions-generales-de-vente

• What does the warranty on a wheelset actually cover, and what are the exclusions?

  The SH Race warranty covers wheels in the following cases:

  • Hidden defects
  • Non-conformity defects
  • Assembly defects

  These warranties apply under normal and compliant use of the product.

  The following are not covered by the warranty:

  • Damage due to improper use
  • Negligence or lack of maintenance
  • Crash or accident
  • Incorrect installation or unauthorized modification
  • Abusive use (extreme jumps, downhill racing, etc.)
  • Normal wear and tear

  For full details of the conditions, please consult our terms and conditions of sale: https://shrace.fr/fr/content/3-conditions-generales-de-vente